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Queue Management

Guest Queue & Waitlist Notifications

Let guests check in digitally and receive an SMS the moment it's their turn — no app required.

Everuna's queue module lets venue partners add a digital check-in flow to their location. Guests enter their phone number at a kiosk or check-in page, receive a confirmation text when they join the line, and get notified when it's their turn. No marketing. No follow-up. Just the visit.

How It Works

Three simple steps from check-in to called.

Step 1

Guest Checks In

At the kiosk or check-in page, the guest enters their phone number and actively accepts the SMS consent notice — including STOP/HELP instructions, message frequency, and links to Privacy Policy and Terms.

Step 2

Confirmation Sent

The guest receives an automated SMS confirming their place in line — e.g., "You're in! Ticket A-042 at Main Desk. Est. wait: 12 min. Reply STATUS for position · CANCEL to leave."

Step 3

Called When Ready

When the venue calls their ticket, the guest receives a second SMS — e.g., "It's your turn! Ticket A-042 — please come to the counter now."

SMS Opt-In & Compliance

  • Guests voluntarily provide their phone number and must actively accept consent before any message is sent.
  • Consent language includes: message frequency, msg & data rates notice, STOP to unsubscribe, HELP for help, and links to Privacy Policy and Terms of Service.
  • No marketing or promotional messages are ever sent through the queue system.
  • Messages are purely transactional and tied to that single visit only.
  • SMS delivery powered by Telnyx.

Interested in adding queue notifications to your venue?

Get in touch and we'll walk you through how the queue module works for your location.

Get in Touch