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Queue Management

Guest Queue & Waitlist Notifications

Let guests check in digitally and receive an SMS the moment it's their turn — no app required.

Everuna's queue module lets venue partners add a digital check-in flow to their location. Guests enter their phone number at a kiosk or check-in page, receive a confirmation text when they join the line, and get notified when it's their turn. No marketing. No follow-up. Just the visit.

How It Works

Three simple steps from check-in to called.

Step 1

Guest Checks In

At the kiosk or check-in page, the guest enters their phone number and actively accepts the SMS consent notice — including STOP/HELP instructions, message frequency, and links to Privacy Policy and Terms.

Step 2

Confirmation Sent

The guest receives an automated SMS confirming their place in line — e.g., "You're in! Ticket A-042 at Main Desk. Est. wait: 12 min. Reply STATUS for position · CANCEL to leave."

Step 3

Called When Ready

When the venue calls their ticket, the guest receives a second SMS — e.g., "It's your turn! Ticket A-042 — please come to the counter now."

Guest Check-In Form

Here's what guests see when they join the waitlist at your venue.

Join Our Waitlist

No one waiting — you'll be seen right away!

Add your party and we'll let you know when your table is ready.

🇺🇸US +1

Outside United States? Type + then your country code.

Your contact info is used only to manage your place in line. We will not share or sell your mobile information with third parties for promotional or marketing purposes. Consent is not required to receive queue service.

Powered by Everuna

SMS Opt-In & Compliance

  • Guests voluntarily provide their phone number and must actively check the consent box before any message is sent — no pre-checked boxes.
  • Consent language includes: program description, message frequency (up to 2 per visit), msg & data rates notice, STOP to unsubscribe, HELP for help, and links to Privacy Policy and Terms of Service.
  • Consent to receive SMS notifications is not a condition of receiving queue service.
  • No marketing or promotional messages are ever sent through the queue system.
  • Messages are purely transactional — a confirmation when joining and a notification when called — tied to that single visit only.
  • SMS opt-in data and mobile phone numbers are never shared with third parties for marketing purposes.
  • SMS delivery powered by Telnyx.

Interested in adding queue notifications to your venue?

Get in touch and we'll walk you through how the queue module works for your location.

Get in Touch